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About us

Caring since 1979

Since our humble beginning in 1979, we have developed extensive experience and knowledge across all areas of the healthcare sector.

Today, we are a large independent provider of a wide range of health & social care services including home care, residential care homes and Day centres as well as hospitals logistics. Our services and staff support thousands of NHS patients and home care individuals of all ages with varying levels of need for support.

Our consistently high standards of care are delivered by a compassionate and dedicated team of people. Our staff are always encouraged and supported to expand their skills with a catalogue of course options available at our dedicated training facility in Lewisham.

We operate in both the public and private sectors to deliver our support service to NHS clinical teams and care to our service-users nationwide.

Over the last decade our portfolio has expanded in particular within the Hospital Logistics and Patient Transport markets. This development has seen us become the Eleanor Healthcare Group we are today.

Home care

Home care is all about your personalised support to get you up and about in the morning, support to take your medication at the right time, help you move around the house and even to feed your pets.

There are a variety of services available for you to choose from.

Care homes

In our beautiful modern care homes, we support you and the other residents to develop their living skills. We will also work with you to maintain your independence and grow your confidence. The safe and welcoming environment of our care will ensure you feel comfortable in your new home.

Our focus is to empower everyone we support. We want you to make informed decisions about all aspects of your life.

Supported living

Our dedicated supported living homes are designed to support people with varying levels of learning disabilities or mental health conditions.

Our specially trained team will work with you, to help you feel confident in the community and our beautiful, well maintained facilities offer a safe living space for as long as you feel you want to be there.

Day centres

We believe that day centres are more than a chance to just get out of the house or have a change of scenery. Our specialist teams offer tailored support, which works around your wants and needs. We look at how you want to develop and what your goals are and then support you every step of the way to achieving them.

With so many activities to get involved with, it won’t be long before you see your confidence and your skills for living independently grow.

Social enterprises

At Eleanor Healthcare Group, we run a range of social enterprises - businesses that are changing the world for the better.

All of our social enterprise employees have a learning disabilities or mental health conditions.

Patient transport service

Covering thousands of support journeys per year, all our ambulances are fully equipped for many patient type requirements. Our exceptional team of specialist trained ambulance drivers are fully trained in first aid, manual handling, oxygen therapy and suction, and to high levels of care where required.

With 24-hour availability, 365 days a year, we are always able to meet demand and offer a seamless service to our customers and service-users.

Eleanor hospital logistics (EHL)

Our hospital logistics (HOSLO) system has been designed to offer a full complement of innovative systems and solutions to enhance each hospital’s materials management supply chain from the point of entry into the hospital, ward store rooms, point of use consumption and supplier reorders.

46

Councils and NHS partners

2600000

Care visits annually

1650

Employees

20

Home care branches

17

Hospitals we do logistics for

9

Homes & specialist centres

At Eleanor, we focus everything we do around five main values: trust, respect, empowerment, innovation and fulfilment. We only employ hospital staff & care workers who demonstrate and share each one of our values in order to provide a dependable and safe service.

Trust

Trust characterises all our relationships at Eleanor, both within the organization and with the clients. We trust our carers to give you the best advice and we strive to earn your trust in return. This mutual trust is what makes our clients remain with us for decades, and what makes new clients seek us out.

Respect

Our respect for our clients is unconditional. We respect not only who our clients are, but also their desires, goals, strengths, and choices. We treat everyone with the same dignity and consideration that we ourselves expect would expect to receive. This means, we will be honest, empathetic, and committed to your wellbeing and independence.

Empowerment

We believe in power-with, not power-over. We empower our carers with the technical and emotional skills necessary to give you the right care at the right time. We will also empower you to make timely decisions by giving you all the necessary information and advice.

Innovation

We constantly strive to find new and innovative ways to excel in the care we provide and improve the quality of our work. Our innovations let us spend less time doing paperwork and more time providing you with unique and rewarding experiences. This is what make us a personalized and cost-effective care provider.

Fulfilment

This is not only a value but our ultimate goal. We are in this business to help you live your life to the fullest and achieve things you may have considered impossible. We wish to create a quality of life for you that makes you feel fulfilled and satisfied every day.

If you’d like to find out more about our values and services, please contact us today.

Our mission statement is our pledge to you

“Eleanor aims to set the standard in the care sector by delivering exceptional quality care with a team who have a real passion for delivering client-focused care with dignity and respect, which is valued by our clients and admired by all stakeholders”

Our commitments to you

  • We will be available to you 24 hours a day, every day of the year.
  • We will regularly check and monitor the service you are receiving to ensure that we are working to the highest possible standards.
  • We will continually aim to exceed the high standards of care practice set by the Care Quality Commission (CQC).
  • We will ensure that you are able to make real choices and have control over your person-centred care plan.
  • We will respect and take seriously your views and opinions about the services you require.
  • We will ensure that our support workers and office staff are courteous, professional and respectful to your needs at all times.
  • We regularly monitor the performance of our support workers and office staff by carrying out telephone surveys, customer satisfaction questionnaires and random assessments.
  • We deal with any issues or concerns raised quickly, sympathetically and professionally, with the least disruption to you.

Eleanor: The Road Less Travelled

Eleanor senior management team at your service

Eleanor Cares Awards 2021

The “Eleanor Cares Awards” was held on 27th April 2021.

There was a total of 249 nominations and Jean-Marc Flambert, the Communications Director, explained the difficulty of choosing winners as almost all were found deserving of an award. The ceremony therefore highlighted a 38 randomly selected entries, and it was decided to award everyone a medal in recognition of the valiant work and dedication in a year that brought many professional and personal challenges. 

"DEDICATE"

I believes that without the Smerdon Day centre coordinating activities and providing support as they did through lockdown, it would have been incredibly more difficult than it was. The staff at Smerdon as 100% dedicated to their roles, which they do every day, every week and every year!
I'd like to immensely thank the team at Smerdon for showing love, care & support to my son & daughter.

- Tony A. (Father of Mark & Laura)

Rating

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"WONDERFUL"

I am so grateful to the care you have given over the past 2 years, my father's quality of life and deep friendship to the wonderful carers cannot be expressed enough

- Madison F (Daughter of Resident)

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"AMAZING"

I moved mum to Eleanor care in June of last year to look after my mums needs, the carers and support mum has received has been amazing, thank you so much!

- Emma W (Daughter of resident)

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HARD-WORKING

Thank you for your hard work in re-organising our store rooms.

Many thanks!

- All the staff on Fraser Gamble Woad

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"COMFORTABLE"

I cannot find the words to express my thanks to Jackie my Eleanor carer whom has tirelessly looked after my complex needs throughout these challenging times

- Benjamin H (Service user)

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"THANKFUL"

I'm on my 5th year now of receiving care and as with every Christmas I want to thank you all so much for looking after me, and bless you all

- Charlotte K

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